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BASELINE:
Business etiquette is simply another tool that will empower an individual to move with ease and confidence in any business setting. An excellent program for anyone looking to set himself or herself apart from the competition.

OVERVIEW:
Using situations based on your work environment & social experiences, learn to:
1. Refine your business communication skills
2. Demonstrate appropriate business behaviors
3. Conversation skills
4. Non-verbal communication and eye contact
5. Total quality issues in the business arena
6. How to make an entrance and work the room
7. The fine art of the handshake

LEARNING OBJECTIVES:
Using a process that highlights the use of role-playing, learn to:
1. Project a more professional image
2. Offer more refined customer service
3. Communicate more effectively
4. Project increased confidence in business situations

WHO SHOULD ATTEND:
Anyone who would like to refine their current skills, increase their confidence and knowledge of appropriate workplace behaviors, and gain the competitive advantage using these proven techniques.

SEMINAR MATERIALS:
You will leave the program with a Certificate of Completion, a comprehensive and thoroughly researched workbook, and a set of proven techniques and guidelines that can be implemented immediately.

FOR MORE INFORMATION:
Contact: Denise Anne Taylor